Sample Service Plan

Have Safety Will Travel Service Plan (sample)

Here is a sample service plan which we believe will assist you in controlling losses and ensure implementation of your Injury Illness Prevention Program (IIPP). The IIPP is an important document which will ensure injury exposures are identified and compliance with OSHA regulations maintained. This service plan, of course, is determined by the type of business and a number of agreed upon parameters. We will visit your location on an agreed upon basis and conduct a training session, per visit, for the management staff and employees on the selected following topics (not all may apply):


We will discuss the definition of a supervisor as a valued company team member who possesses an abundance of wisdom and knowledge. The challenge today is to infuse their wisdom and knowledge in the employees they supervise. Review the company safety regulations the supervisor must have a working knowledge of. The safety activities a manager must coordinate in their designated areas discuss the site inspections which must be completed by supervisors; they evaluate both workplace exposures and unsafe employee acts. The training guidelines contained in the IIPP which competent supervisor must educate their employees on – including safe practices and, hazard recognition. The manager investigates accidents and near misses (incidences). Employee safety meetings are periodically conducted by supervisors.

We will examine regulatory compliance issues and how they affect supervisors including AB 1127 which increased criminal penalties for supervisors and companies that violate safety orders or supervisors that order an employee to do something unsafe which results in serious injury or death. Additionally, we will review the effects of the Fraud Law (SB 1218). We will establish department injury baselines to ensure supervisor accountability & reduce accidents and hold manager accountable/change managers

Accident Investigations – We will review the importance of accident investigations as a reactive tool used to correct workplace injury exposures. Additionally, the corrective actions can be used in developing inspection criteria We will examine the accident investigation process including initial worker medical assistance, investigate the accident immediately, secure the scene, identification of underlying causes, interviewing witnesses, taking photographs if necessary, document findings, and document implemented corrective actions.

Material Handling Exposures – The training will review material handling including the use of devices, lifting protocols, and proper body mechanics. Preventing injuries is a major workplace safety challenge. More than one million workers suffer back injuries each year, Although lifting, placing, carrying, holding, and lowering are involved in manual materials handling & are the principal cause of compensable work injuries. Statistics survey shows that four in five of these injuries were to the lower back, and that three in four occurred while the employee was lifting. No approach has been found for totally eliminating back injuries caused by lifting, but a substantial portion can be prevented by an effective control program and ergonomic design of work tasks.

Child Handling Exposures (non-profit childcare) – We will discuss the best way to avoid a back injury from lifting a child is don’t lift the child! The first thought should be “Do I REALLY need to lift this child?” We will review the correct child lifting/lowering procedures including the American Physical Therapy Association (APTA) recommended techniques of using a half-kneel lift. First, stand close to the child. While keeping your back straight, place one foot slightly forward of the other foot and lower yourself onto one knee. Grasp the child with both arms and hold them close to your body. Push with your legs, and slowly return to the standing position. The same procedures should be used to lower the child to the floor. We will also discuss proper body mechanics, protocols to handle combative clients, and obtaining assistance if necessary.

Slip/Fall Exposures – The training will evaluate housekeeping exposures, fall from heights, fluid spills, and other exposures which cause slip/fall accidents – loss of traction & loss of footing.

Laceration Exposures – The training will review material handling techniques which minimize the possibility of lacerations, personal protective equipment selection criteria for a particular exposure, and the correct use of PPE.

Ergonomic Exposures – The training will review exposures which lead to cumulative trauma injuries including designing the workplace for the employee, reviewing the fact that cumulative trauma injuries account for 60% of all workplace injuries, and both engineering/administrative controls to minimize exposures.

Eye Injury Exposures – The training will review the use of eye protection in the workplace including selection criteria and fit testing.

Workplace Inspections/Reporting of Hazards – The training will review general workplace exposures which result in injuries. We will review reporting of hazards by employees to their supervisors. We will discuss requirements for critical exposures versus minimal/not life threatening exposures.

Machine Guarding – We will examine the principles of machine guarding including guarding the point-of-operation; keeping the operator’s hands, fingers, body out of the danger area; and ensuring gears, sprockets, pulleys, or flywheels on the apparatus are properly guarded.

Risk Taking – We will review unsafe ‘risky’ behavior by employees in the workplace. We will discuss the correlation between poor employee attitudes and accidents. We will discuss why employees have poor attitudes which can lead to destructive behavior & accidents and methods.

Drug/Alcohol Abuse in the Workplace – We will discuss the cost of drugs/alcohol injuries in the workplace ($85 Billion a year), the cost to the company, and to the individual (self-destruction, loss of job, and loss of family).

Progressive Discipline – Using progressive discipline to monitor employees and positively affect behavior in the workplace. Progressive discipline includes a verbal warning, a written warning, suspension, and finally termination. We will also examine the use of rewards to motivate employees and produce safe behavior.

It Won’t Happen to Me – A review of attitudes that employees have to that encourage unsafe behavior. An accident is normally precluded by 200 – 300 unsafe acts prior to an injury occurring. A review of methods to correct unsafe behavior by employees.

Forklift Training – OSHA requires that a training program for Powered Industrial Trucks be developed and implemented. All forklift drivers must be trained prior to operating the equipment. The first-line supervisor must ensure that training is conducted prior to assigning an individual to drive a forklift truck. OSHA requires both classroom training and practical exercise training to evaluate competence before the trainee is certified.

Defensive Driving – Drivers should be periodically trained in defensive driving techniques to be used when driving vehicles, personal vehicles, or forklifts. It’s easy to forget that while driving, we are driving down the pavement in machines made of steel, glass and rubber — and that either striking or being struck by other large machines can tear us to pieces. So staying separated from other large machines (defensive driving) is obvious. Defensive driving training protocols should be reviewed with all employees.

INSPECTION – A safety survey will be conducted during each visit to identify unsafe conditions and unsafe acts. Recommendations will be submitted to address the identified injury exposures, a letter submitted to the client, and follow-up conducted during the next visit (unless a critical recommendation is submitted).

ACCIDENT REVIEW – We will also review any site injuries and the accident investigation to ensure the proper causation factors are identified, the corrective actions ascertained, the remedial procedures implemented, and the process properly documented.

Each visit will include a training session, inspection, accident review (if necessary), recommendation letter, and recommendation follow-up. Additionally, we will be on call to answer any safety questions to ensure you know what your rights concerning workers’ compensation. Other service will be discussed prior to implementation i.e. Forklift Training.